White Paper Directory
Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP America, Inc.

The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. Projects can range from systemwide transformations, to improving financial transparency, to more efficient dog licensing. The returns may be large or small, obvious or obscure, and can run from a few minutes saved in a routine transaction to improving the trust and legitimacy of an entire government.


Assessing the returns remains a core problem in IT plan...

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