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A Standard Approach to Process Documentation
by Lombardi Software

Every year, CIO's and COO's rank "Improve Business Processes" as a top priority for their organizations. So why aren't more organizations diving in, documenting their processes and driving improvement? In short, because it's hard. Most companies don't have a standard approach for process definition and documentation.


Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve busin...
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