July 30, 2010 - (Free Research) What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.
July 30, 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.
July 23, 2010 - (Free Research) Read this presentation transcript to learn about recent market research results from Enterprise Management Associates (EMA) regarding the greatest security challenges facing today’s businesses and what you must consider when building a solid IT security management foundation.
December 17, 2009 - (Free Research) This IDC Technology Spotlight discusses why service providers need to focus on business process support systems and invest in relevant technologies as a means to optimize the customer experience. This report also highlights the role that HP plays in delivering solutions in this important market.
February 22, 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
July 08, 2010 - (Free Research) Security breaches can have a far-reaching impact to not only a company’s finances, but to their reputation as well. This paper will provide insight into the top five threats to the online banking in the financial services industry and recommend solutions for a defense that not only provides a secure transaction environment.
July 27, 2010 - (Free Research) Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well.
April 20, 2010 - (Free Research) Read this ebook from Aldon to find out how IT groups are leveraging the stand-out technology of Application Lifecycle Management (ALM) solution to aid in application development and how it contributes to overall IT success.
July 29, 2010 - (Free Research) Watch this webcast to learn how to protect your organization from the surreptitious software and malware that allows criminals into the heart of the system enabling them to steal data.
July 29, 2010 - (Free Research) There are many ways to use analytics to improve an organization's effectiveness and efficiency, and many different ways to apply analytics. This report is about how to use analytics to improve day-to-day business operations.
July 28, 2010 - (Free Research) A successful mobility plan should focus on ‘mobilizing’ your critical business processes and include planning phases for discovery, development and deployment. This guide focuses on how to build an effective mobility plan while providing valuable insight into the benefits of mobilizing your business applications.
February 08, 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership.
July 27, 2010 - (Free Research) New research from Frost & Sullivan details how to provide superior service while actually reducing costs and increasing margins.
February 24, 2010 - (Free Research) Watch this webinar and you will walk away with a better understanding of how RightScale can help you manage the challenges and opportunities in the social game industry.
October 27, 2009 - (Free Research) This document provides a quick reference to understand the offerings and capabilities of nine service players in virtualization consulting services. This research can help you make informed decisions on your “long list” of providers for a virtualization program.
July 23, 2010 - (Free Research) Business process management (BPM) is a systematic approach to improving an organization's business processes. This webcast tells you how to get started with BPM, and explains what tools and techniques are available to redesign and manage business processes for greater efficiency.
July 28, 2010 - (Free Research) Studies have shown that sales teams that follow consistent sales processes for working sales opportunities experience a measurable and meaningful increase in revenue. Read this paper to learn more about how to successfully build sales processes with Landslide CRM Sales Process Builder Kit.
July 28, 2010 - (Free Research) Salespeople want to sell. It’s why you hired them, and it’s what you’re counting to move your organization forward. The last thing you should do is slow them down with endless, time-consuming data entry and reporting. Read this paper to learn how the Landslide CRM approach gives salespeople a tool that they will actually want to use.
December 15, 2009 - (Free Research) This Gartner research paper indicates which storage considerations need to be taken into account by an IT manager when starting server virtualization projects or improving the productivity of existing server-virtualized environments. It also highlights what can and cannot be achieved with today's storage technologies and solutions.
July 27, 2010 - (Free Research) In this interactive, expert discussion you will learn answers to questions like, What are the top five things organizations need to know about ESI, in 2010 and beyond, What are the most common mistakes organizations are making with ESI, and What are the newest regulations and recent legal cases you must know?
July 28, 2010 - (Free Research) To implement a strategic, efficient and sustainable governance, risk and compliance (GRC) program, organizations need integrated technologies, expert resources and a unified view into business processes across IT, Finance, Operations and Legal domains.
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