June 23, 2010 - (Free Research) This white paper defines drivers for a software quality and testing framework, key elements for a well-structured testing strategy, and pressures to enable adoption, as well as the benefits of test automation in conjunction with quality life-cycle practices and organizational strategies.
July 15, 2010 - (Free Research) As a continuation of prior research, this white paper, commissioned by SafeNet, discusses IDC's findings on the best practices for the deployment of software licensing and entitlement management technologies.
February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
July 28, 2010 - (Free Research) Studies have shown that sales teams that follow consistent sales processes for working sales opportunities experience a measurable and meaningful increase in revenue. Read this paper to learn more about how to successfully build sales processes with Landslide CRM Sales Process Builder Kit.
January 09, 2009 - (Free Research) Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.
March 10, 2010 - (Free Research) Join us for a one-hour Web seminar where members of our security research team will discuss whitebox and blackbox application security testing techniques, highlight how their approaches to vulnerability detection compliment one another and share best practices for embedding application security testing across the software development lifecycle.
June 01, 2010 - (Free Research) This paper will present an overview of the changing landscape as companies develop practices and processes to measure their performance as sustainable enterprises. It will examine the complex new drivers of sustainability reporting, as well as the rapidly changing legislative environment that will make reporting mandatory, not voluntary.
November 12, 2008 - (Free Research) A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
March 12, 2010 - (Free Research) The focus of this paper will be in helping organizations understand how the Best-in-Class are reducing the impact of food safety incidents; ultimately decreasing the number of product recalls and improving the customer experience.
January 22, 2010 - (Free Research) This paper reviews aspects of cost reduction and examines some typical financial accounting expense categories. This paper also looks at how data quality services can be applied in those examples to reduce expenses, and examines the potential for applying data quality management as a way to manage and reduce organizational expenses.
June 23, 2010 - (Free Research) With SAP’s decision to focus its future product development on the former BusinessObjects BI product line, and discontinue most SAP reporting products, it’s the perfect time to re-think your company’s application strategy - and to find the right solution that will better leverage your SAP and non-SAP data sources regardless of product roadmaps.
August 12, 2010 - (Free Research) Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
July 30, 2010 - (Free Research) What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.
July 30, 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.
July 23, 2010 - (Free Research) Read this presentation transcript to learn about recent market research results from Enterprise Management Associates (EMA) regarding the greatest security challenges facing today’s businesses and what you must consider when building a solid IT security management foundation.
December 17, 2009 - (Free Research) This IDC Technology Spotlight discusses why service providers need to focus on business process support systems and invest in relevant technologies as a means to optimize the customer experience. This report also highlights the role that HP plays in delivering solutions in this important market.
February 22, 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
July 08, 2010 - (Free Research) Security breaches can have a far-reaching impact to not only a company’s finances, but to their reputation as well. This paper will provide insight into the top five threats to the online banking in the financial services industry and recommend solutions for a defense that not only provides a secure transaction environment.
July 27, 2010 - (Free Research) Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well.
April 20, 2010 - (Free Research) Read this ebook from Aldon to find out how IT groups are leveraging the stand-out technology of Application Lifecycle Management (ALM) solution to aid in application development and how it contributes to overall IT success.
July 29, 2010 - (Free Research) Watch this webcast to learn how to protect your organization from the surreptitious software and malware that allows criminals into the heart of the system enabling them to steal data.
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