January 28, 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.
October 27, 2008 - (Free Research) Read this white paper to learn how IBM Tivoli Service Management Center for System z can help you reduce the overall cost of IT by transforming your data centre from a reactive, resource focus to a business-driven, proactive service.
May 06, 2010 - (Free Research) IT organizations are challenged with running IT as a business to lower costs, mitigate risk, and improve service in the face of limited resources, static or declining budgets, and increased regulatory demands.
February 22, 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
March 16, 2010 - (Free Research) You can't avoid it any longer: Developing a strategy for managing employees’ personal mobile devices. Get this paper and learn how to create a more secure and manageable mobile enterprise. It’s yours, compliments of Sybase.
July 01, 2009 - (Free Research) This paper explores tools and techniques available to business and IT leaders who seek to maintain and increase network availability through management, device feature exploitation and network design, especially during business process change.
February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
December 01, 2008 - (Free Research) This white paper demonstrates how running a responsible business and high levels of performance do not have to work against each other. And it makes a case for why sustainability issues should simply be part of a company’s overall performance management practices.
February 24, 2010 - (Free Research) This paper discusses how Post-Discovery Intelligence provides a radically different approach to delivering information - by focusing on eliminating the limits on the sources and types of information that can be accessed and at the same time provides a much more flexible environment for taking action on the valuable information that is retrieved.
July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
August 12, 2010 - (Free Research) Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
April 20, 2010 - (Free Research) Read this ebook from Aldon to find out how IT groups are leveraging the stand-out technology of Application Lifecycle Management (ALM) solution to aid in application development and how it contributes to overall IT success.
February 24, 2010 - (Free Research) Watch this webinar and you will walk away with a better understanding of how RightScale can help you manage the challenges and opportunities in the social game industry.
July 28, 2010 - (Free Research) Salespeople want to sell. It’s why you hired them, and it’s what you’re counting to move your organization forward. The last thing you should do is slow them down with endless, time-consuming data entry and reporting. Read this paper to learn how the Landslide CRM approach gives salespeople a tool that they will actually want to use.
February 01, 2009 - (Free Research) This whitepaper discusses the dramatic cost savings that companies can realize by adopting a SaaS (Software-as-a-Service) model for email security versus an on-premises approach.
July 22, 2010 - (Free Research) The integration of development and operational tools is vital to reducing costs, improving service and enabling automation and management of lifecycle tasks. How closely aligned are these roles in your organization? Join EMA Research Director Julie Craig and IBM to better understand strategies to help businesses unite these two groups.
July 22, 2010 - (Free Research) Read this white paper to learn about the five key features your software solution must have to maximize the benefits of enterprise content management.
June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
July 20, 2010 - (Free Research) Manufacturers are burdened with costly, cumbersome ERP software nobody wants to use. This paper can help by explaining six game-changing aspects delivered by Plex Online SaaS ERP. Continue reading to learn how in each case, the benefit is an improved and optimized manufacturing process to help the enterprise thrive in a challenging market.
May 07, 2010 - (Free Research) Richard Snow, a contact center technology expert offers advice on evaluating hosted contact center technology, including evaluation criteria and tips for what to include in SLAs and RFPs.
July 20, 2010 - (Free Research) The move toward cloud computing affects all software application deployment in the future. This paper addresses the software infrastructure requirements for SOA-enabled systems to leverage Cloud Computing for the deployment of the next generation of business applications.
July 21, 2010 - (Free Research) In this interactive webinar, Dr. Devlin, one of the foremost authorities on business insight and data warehousing, and Sid Probstein, CTO of Attivio, will first show data and content as two ends of a continuum of the same business information asset and then explore the depth of integration required for full business value.
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