A Customer COE manages mission-critical operations and establishes the objectives and processes necessary to deliver business continuity and business agility. And it’s not just “an IT thing.” The objectives of your Customer COE are shared business and IT objectives, and should include:

• Ensuring business continuity by increasing business process availability


• Improving your business processes by carefully managing and improving key performance indicators (KPIs)


• Protecting your SAP investment by enabling agile innovation outside of major software upgrades


• Reducing TCO through standardized, integrated, and controlled Application Lifecycle Management