July 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This podcast will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
June 18, 2010 - (Free Research) Protecting your IT network and applications against cyber-threats continues to grow more complicated and challenging. As a result, spending on IT security continues to reach record levels. Read this analyst brief to learn more about current security spending trends, what’s causing them, and how managed security services can help mitigate costs.
November 30, 2006 - (Free Research) Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises.
September 18, 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
September 30, 2010 - (Free Research) Join us for this conversation with our cloud experts! Get the information you need to present the development and test on the IBM Cloud offering to your management.
July 06, 2009 - (Free Research) Switching security solutions on a large scale can be challenging for any organization. A well-planned strategy can minimize the impact on business processes without sacrificing security. The most effective approach is one that is customized for the unique needs of your organization. Check out this data sheet to learn about one such strategy.
September 03, 2010 - (Free Research) Forrester evaluated 18 leading CRM suite solutions against 516 criteria reflecting the requirements of large organizations. This analyst report explores the results of those evaluations explained in detail. Read on to learn which CRM suite provides the most benefits for your organization.
August 26, 2010 - (Free Research) Veeco Instruments Inc. had many disparate ERP systems due to growth largely by acquisition. This disparity made it hard to access information and inhibited Veeco’s ability to achieve operational excellence. The SAP All-in-One package offered a robust ERP solution with functionality to automate Veeco processes and eliminate manual intervention.
August 19, 2010 - (Free Research) Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
August 17, 2010 - (Free Research) Dell offers the blend of hardware, OS software, and expert services that can make planning and carrying out a Windows 7 upgrade smooth and successful for IT organizations of any size. Read this white paper to learn about best practices for a successful Windows 7 deployment and learn how Dell can help you plan and execute a Windows 7 migration.
July 31, 2009 - (Free Research) Despite the many benefits of using email archiving, many organizations still have not adopted an archiving solution and continue to manage their messaging storage levels with quotas. In this analyst report, we'll discuss why medium sized businesses need email archiving, how to make an informed purchase, and make the case for SaaS based archiving.
August 12, 2010 - (Free Research) Join JP Garbani, Vice President and Principal Analyst at Forrester Research and Alan Bolt, CIO at ASG, for a roundtable discussion of complexity issues facing CIOs today. Find out how they are addressing these growing problems within their own IT organizations.
July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization.
July 01, 2009 - (Free Research) Read this paper to learn how a challenging business climate can create an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste.
June 14, 2010 - (Free Research) Matt Grant talks with Randy Abrams about the effect of changing your passwords. Unfortunately, some passwords might be cracked. In this podcast, Randy dishes out some advice on how to prevent having your account from being hacked into.
June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.
April 01, 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility.
February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
November 12, 2008 - (Free Research) A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
September 22, 2010 - (Free Research) Watch this demo to learn how Worthington Industries streamlined their ITSM processes and how Serena BPM can be used to power ITSM processes. Hear how the company plans to extend the use of the Serena BPM solution to replace an existing defect tracking system and manage their complete release process - from creating incidents to code deployment.
September 07, 2010 - (Free Research) This white paper examines the requirements of successful private cloud initiatives and discusses how many organizations are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with private cloud management software.
September 03, 2010 - (Free Research) This case study explains how Wilson Tool chose SAP CRM to help provide its e-commerce foundation. They found that the e-commerce functionality of SAP CRM application would best meet the company’s immediate needs and provide a platform for future growth. Continue reading to learn all the benefits Wilson Tool experienced by choosing SAP CRM.
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